California Paid Family Leave (PFL) Toolkit

CA Paid Family Leave (PFL)

The creation of Paid Family Leave materials is made possible by the AARP Foundation and in collaboration with the California Work & Family Coalition.

AARP Foundation
USC LDS Gerontology, LACRC, CA PFL Toolkit


For over 35 years, the USC Family Caregiver Support Center/LACRC has supported family caregivers in Los Angeles County. With support from the AARP Foundation and other collaborators, the USC FCSC/LACRC is working to educate family caregivers on California’s Paid Family Leave benefits.

The goal of this project is to increase awareness of Paid Family Leave (PFL) among low-income family caregivers to older persons with brain or chronic health impairment(s) and evaluate the effectiveness of PFL capacity building, social media, individualized outreach, and application education.

The following materials were created to increase awareness and benefit use and are available to community providers who seek to educate their constituents about Paid Family Leave.


The Paid Family Leave (PFL) capacity-building project requires the training of CSPs (Caregiver Support Persons). Service providers are encouraged to identify specialists who will serve as their CSP. The CSPs connect with a myriad of community members including prospective clients, family members or friends of the family caregivers, service providers, community partners, and more. The CSPs receive guidance and training from community partners including the CA Work & Family Coalition, Legal Aid at Work, and the Employment Development Department. Applying the training, CSPs create the Paid Family Leave educational materials.

Service providers are encouraged to offer educational workshops to professionals in their network, to help identify family caregivers and the challenges facing working family caregivers and dementia caregivers. This workshop defines the composition of family caregivers in California and the United States. Case reviews included in the presentation are essential to applying the information and allowing professionals who do not formally work with family caregivers to express ideas, clarify questions, and provide feedback about how caregiving affects constituents. In addition to the “Elements of a Family Caregiver: How to Identify Family Caregivers” presentation, a suggested survey template under Helping You, Help Others is available to assist service providers in reshaping the presentation to fit the needs of their network.

For Service Providers

Title: Elements of a Family Caregiver
Description: This presentation is intended for professionals who do not formally provide services to family caregivers but come across clients who are caregiving for a seriously ill family member. The presentation will define “family” and “caregiving” and apply these definitions to a case review exercise with eight caregiving situations. Template Script available for service providers.

Powerpoint Presentation | Presentation Script PDF 

Service providers’ Caregiver Support Persons (CSP) create and deliver 45-minute Paid Family Leave (PFL) online seminars for working family caregivers. After each presentation, PFL Fact Sheets are available to circulate amongst family caregivers who attended and are interested in the information. The seminar and fact sheet are available in English and Spanish. In-person, virtual, and recorded presentations are suggested. Printed fact sheets are mailed to in network constituents en masse or as requested. As laws change, CSPs must update PFL materials, which are available in Spanish and English. CSPs may also collaborate with service providers to share this information with employees. Family caregiving affects everyone and clients and colleagues alike may unexpectedly need PFL information.

For Working Caregivers & Service Providers

Title: Paid Family Leave for Working Family Caregivers
Description: This informational recording is intended for working people who must take time off work to care for a seriously ill family member. Included in the presentation are eligibility criteria, application methods, and Frequently Asked Questions. The presentation is available for service providers to utilize as they educate those in their network. Circulate fact sheets digitally as needed and print for in-person events (e.g., health and resource fairs).

Powerpoint Presentation [ENGLISH] [ESPAÑOL] | Presentation Script PDF [ENGLISH] [ESPAÑOL]




Service providers can have many programs available to their constituents. Keeping track of who needs Paid Family Leave education and the time invested in outreach can be a challenge. Below is a simplified logging example that can support in tracking efforts.

For Service Providers

Title: Log Sheet Example
Description: Logging captures one-on-one conversations and digital communications with community members related to PFL and agency services (first tab). The second tab is for structured education sessions focused on PFL.

Log Sheet Example (AARP Toolkit)


Utilizing available creative and marketing tools such as Canva, MailChimp, and Eventbrite to organize announcements and registration can simplify marketing practices for services providers. Automatic reminders sent using Eventbrite after registration and leading to presentations, help working family caregivers make the live seminars. Included is a sample list of registration questions. Attendee names are not required; however, to confirm target audiences and capture geographic areas reached, zip codes and service provider confirmation is required. Also included are English and Spanish flyer examples for the PFL workshops.

For Service Providers

Title: Registration Questions Template
Description: Flyers direct interested parties to registration forms. Registration forms capture specific information based on the service provider’s target audience. However, the Zip Codes and agency name confirmation were required.

Registration Questions Example

Title: Event Flyer Templates
Description: Branded marketing material matches the Paid Family Leave Fact Sheets and recordings. Templates include event descriptions. Templates for Paid Family Leave presentations were updated as needed.

PNG Examples


Social Media is essential to provide brief and quick information to working family caregivers who have limited time to attend live presentations or listen to recordings. Posts with PFL information including eligibility and application tips can ignite interest and raise awareness. Coordinate an informational month-long campaign with PFL details. Working caregivers interested in more information are redirected to the PFL Fact Sheets for quick access.. Working caregivers seeking video content can access recordings during week four of the campaign. Social media and webpage creation may require collaboration with third-party vendors if in-house experts are not available.

For Service Providers

Title: CA PFL Social Content Static and Video Content
Description: A five-week campaign including eight social media static posts with graphics and captions. Spanish and English versions are available. Additionally, two brief video assets direct folks to either PFL fact sheets or recordings.

CA PFL Social Content (Word Doc) | PFL – Week 4 (MP4) | PFL Week 5 (MP4)

Resources & Partnerships


Legal Aid at Work empowers workers to care for themselves and others by accessing benefits without risking their jobs and income. The Work & Family Helpline offers confidential guidance to workers in low-income jobs. Legal Aid at Work collaborates with national and local organizations in education and advocacy efforts around workers’ rights. Legal Aid at Work’s efforts are centered on the “belief that no worker should have to choose between their job and income and the health and well-being of their family.”

For Family Caregivers

Title: Work and Family Helpline
Description: Phone line provides free and confidential advice to workers who are caring for another person (minor or adult).

Telephone line: 800-880-8047 (California) or 415-593-0033 (outside of California)

Título: Línea de ayuda para el trabajo y la familia
Descripción: Línea telefónica brinda asesoramiento gratuito y confidencial a trabajadores que se encuentran al cuidado de otra persona (menor o adulto).

Línea telefónica: 800-880-8047 (California) or 415-593-0033 (fuera de California)

Title: How to Apply for Intermittent Paid Family Leave
Description: Working family caregivers have the option to use the Paid Family Leave benefits all at once, or sporadically. Learn how with Legal Aid at Work’s resource.


Título: Cómo solicitar la licencia familiar remunerada intermitente
Descripción: Los cuidadores familiares que trabajan tienen la opción de utilizar los beneficios del Permiso Familiar Pagado de una sola vez o de forma esporádica. Aprenda cómo hacerlo con el recurso de Legal Aid at Work.


Title: Misclassified Workers’ Guide to Applying for California Disability Insurance and Paid Family Leave
Description: An employer may incorrectly categorize workers as independent contractors. If that is the case, workers can still be eligible for Disability Insurance (DI) or PFL. Learn how by reviewing Legal Aid at Work’s Guide.


Title: Undocumented Workers’ Guide to Applying for California Disability Insurance & Paid Family Leave
Description: Undocumented Workers may be eligible for DI or PFL if they have paid into the California DI Fund. Learn how by reviewing Legal Aid at Work’s Guide.


The Employment Development Department (EDD) aims to “build the economy of the Golden State” by connecting job seekers with employers. Additionally, eligible workers can file Paid Family Leave claims (and other benefits like Disability Insurance) and submit online forms by creating and accessing an SDI Online account.

Title: EDD Options to File for Paid Family Leave Benefits
Description: Learn directly from EDD’s website about PFL eligibility and options to apply for this benefit.

Options to File for Paid Family Leave Benefits

Título: Pagina web para el Permiso Familiar Pagado para personas que cuidan a un familiar enfermo
Descripción: Obtenga información directamente desde el sitio web del EDD sobre la elegibilidad para PFL y las opciones para solicitar este beneficio.

Permiso Familiar Pagado para personas que cuidan a un familiar enfermo


For Service Providers

The AARP Foundation (AARP) partners with local organizations serving older adults across the United States like the USC Family Caregiver Support Center/Los Angeles Caregiver Resource Center (USC FCSC/LACRC). By connecting older adults to services such as those offered at the USC FCSC/LACRC, AARP aims to build economic opportunities for vulnerable older adults. AARP collaborates with local organizations to create programs and resources for the community. In 2021 the AARP Foundation launched Benefits Access to connect low-income older adults with benefits such as Paid Family Leave (PFL). Access to Paid Family Leave and other government benefits can help older adults afford the essentials.

The USC FCSC/LACRC collaborated with the CA Work & Family Coalition to build internal expertise and education materials. The CA Work & Family Coalition trained staff at the USC FCSC/LACRC as Caregiver Support Persons (CSP). Intake Specialists or I&R (Information and Referrals) staff were trained as CSPs (Caregiver Support Persons). The I&R staff received training from the CA Work & Family Coalition to prepare them to create Paid Family Leave education workshops and fact sheets for family caregivers. The CA Work & Family Coalition reviewed USC FCSC/LACRC materials and confirmed content accuracy.

Name of Partner: CA Work & Family Coalition
Description: CA Work & Family Coalition is a statewide alliance that educates and advocates for the development of safety nets that allow caregivers to care for themselves and their families.

Name of Partner: AARP Foundation
Description: The AARP Foundation is a national organization that collaborates with local organizations to support efforts to help vulnerable older adults thrive.